SHIPPING & RETURN POLICY

All orders will take 4-6 business days to be delivered depending on the pin code. Delivery is free for all orders above Rs.499. 

Deliveries shall be done by our different courier partners. Once your order is confirmed, you will receive an email from KERNELLO along with the tracking details of your order. 

KERNELLO cannot accept returns after the order is successfully placed and payment is made by the buyer.

You cannot cancel the order and demand refund once the order is successfully placed and processed by the payment gateway. Refund requests will only be considered in the following cases:

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- If the buyer does not get the delivery of the ordered products within 30 days if KERNELLO fails to ship the ordered products.

- If the shipping location is not serviced by our partner courier companies.

No refund requests will be entertained for damaged products. Damaged products will be exchanged as per our exchange policy.

No Returns will be entertained if a customer wants to return the product for the reason that he/she doesn't like it after delivery of the product or feels the product doesn't match his or her expectations.

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- If a consumer receives a shipment with less quantity than ordered, we require the submission of an unboxing video along with clear images of the shipping label, invoice, and the contents inside the package. 

Our team will review the provided media, conduct an internal investigation, and coordinate with our shipping partner to locate any lost items. This process may take up to 15 business days from the date of media submission. Following the investigation, appropriate action will be taken to resolve the issue.

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No refunds will be given in the following cases:

- Incorrect or insufficient address mentioned by the customer

- Non- availability of recipient at the mentioned address and/or premises

- Refusal to accept products

- Delivered at the place/to the person specifically mentioned by the customer other than the customer himself.

- Force majeure event

- In case the product has undergone any tampering by the customer

All emails in this regard are to be sent to info@kernello.in

All our products are Not Exchangeable.